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Customer Support

At Micro Key Solutions, our epic customer support resources ensure that you are maximizing the full power and potential of your software solution every step of the way.

Leaders in Customer Support Excellence

We make sure that you thoroughly understand the features of our software, so you can squeeze every drop of benefit out of your investment.

Our commitment to providing powerful ongoing training is one of the main reasons you will love partnering with our highly trained team of experts. We’ll regularly work toward helping you fully utilize all the robust software solutions we develop, so you’ll become a stronger and more profitable company.

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Software Support Resources

  • Comprehensive Onsite Training and Support Services

    Ask us about the availability of customized training where our corporate trainers will visit your office and meet with your key staff members to review your business and its current processes. Our trainer will then provide a personalized training plan and hands-on training in your office. This will help you quickly master our powerful solutions without a steep learning curve.

  • Micro Key University

    Through our online training university, Micro Key University, we feature ongoing virtual webinar trainings hosted by our product experts to ensure that you are maximizing your software investment, as well as a video library and other great resources available for continued software training.

  • Training Videos

    Our ever-growing library of pre-recorded training videos allows you to continue enhancing your skills at your own pace.

  • Action Plan Training

    Our product experts create comprehensive, detailed actions to guide your operators in processing signals the right way per customer, signal type, condition code, and much more.

  • Technical Tune-Up

    Ask us about the availability of a software tune-up. Our trainers will go over your current processes and create a customized training plan for your business. The tune-up can take place online or on-site.

  • Nightline Service

    You can take advantage of optional emergency, after-hours contact services to give you 24/7/365 support.

Customer Stories

Discover the competitive edge our industry-specific software gives to countless businesses like yours. Find out directly from our customers what makes us a global alarm industry leader.

The attention to detail in all aspects makes Micro Key products stand out from others we’ve used. I needed service late on a Friday evening and technical support stayed on the phone until all issues were repaired! It is hard to find businesses who even answer the phone anymore, yet Micro Key went above and beyond!

Diane

How has your business been impacted since starting to use Micro key's product? Ease of billing and cloud service is SO convenient being able to log in from even home computers for working from home. Customer service is fantastic!

Stephanie